Institute for Healthcare Communication (IHC)

Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Studies conducted during the past three decades show that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.

Mission:
The Institute for Healthcare Communication (IHC) advances the quality of healthcare by optimizing the experience and process of healthcare communication.