Lisa Volk RN, BPS, LNHA

Lisa M. Volk RN, B.P.S., LNHA, joined NYSHFA in 2016. She has over 30 years of experience in the long-term care setting in both the proprietary and not-for-profit sectors. She has held roles as Director of Nursing, Administrator, and Executive Director. Lisa has extensive knowledge in team building, employee engagement, and innovative practices, which lead facilities to achieve consistent high-quality outcomes and revenue enhancement. During her career, her team was recognized by the American Health Care Association (AHCA) as a Quality Award Winner utilizing Malcolm Baldrige criteria and the Island Peer Review Organization (IPRO) for Excellence in Care and Service Award. Lisa has served as an adjunct instructor for the Foundation for Quality Care Leadership Institute and was in the Foundation’s first Administrator Leadership Program.